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School children and staff cut the ribbon on the new customer services at Glasgow Fort staff and local students cut the ribbon on the customer services


New Customer Services and Changing Places

Open on 16th October

We are pleased to unveil our newly refurbished customer service area including a brand new fully accessible Changing Places toilet, family room with feeding and bottle warming facilities and upgraded toilets.

The Changing Places toilet is designed to support those with more complex care needs, offering specialist equipment such as an overhead hoist system as well as an adjustable wash basin, grab rails, a privacy screen and an adult-sized, height-adjustable changing bench.

The centre consulted with PAMIS, a Scottish charity supporting children, young people and adults with profound and multiple learning disabilities (PMLD), to create the new space, helping to ensure it is of the highest standard.


PAMIS leads the Changing Places toilet campaign in Scotland and co-chair the UK Changing Places toilet consortium.

To celebrate the opening, pupils, carers and teachers from Ashton Secondary School visited the centre to take part in a tour of the new facility.


Laura Rutherford, Changing Places Campaign Co-ordinator at PAMIS, said: “It’s been a pleasure to work with Glasgow Fort on the creation of its new Changing Places toilet, and we’re so pleased that destinations like this are invested in making their venues accessible for everyone. The centre’s investment will ensure even more people can enjoy visiting Glasgow Fort, safe in the knowledge they have the facilities they need.”


Phil Goodman, centre director at Glasgow Fort, said: “Ensuring Glasgow Fort is inclusive and accessible for everyone is a major priority for us and we’re over the moon to launch this new facility. The guidance and input from PAMIS has been fantastic. I do hope this helps to make the centre even more welcoming for our visitors and, as always, we look forward to hearing any feedback.”


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