FAQs

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Scottish Government website. 

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Scottish Government website.

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Scottish Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores. More information can be found on the Scottish Government website. 

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

Our car park is open to customers every day of the week, so you don't have to worry about parking whether you're visiting us for a shopping trip, eating out or visiting the cinema. We have 2,500 parking spaces - all of which are absolutely FREE. We also provide disabled parking and child spaces. 

We have 2,500 parking spaces - all of which are absolutely free. 

If you have a parking request please call customer services on 0141 771 7777.

We have bicycle racks located near M&S, Vue Cinema, and also beside the public toilets near Zara and The Body Shop.

Yes, we have 4 POD Point electric vehicle charging points on site located on the ground floor of the car park. Our EV charging is 49p per KWH.

Parent & Child parking bays can be found in all car parks. 

Bicycle parking is available in all car parks. 

We offer a Wheelchair Loan service which can be accessed by visiting the management team, at the centre offices which you will find located on the terrace that leads out of the centre at The Body Shop. 

Our car park is open to customers every day of the week, so you don't have to worry about parking whether you're visiting us for a shopping trip, eating out or visiting the cinema. We have 2,500 parking spaces - all of which are absolutely FREE. We also provide disabled parking and child spaces. 

We’re sorry the outdoor play area located next to Boots is temporarily closed due to development work and will reopen in Spring 2023.

Parent & Child parking bays can be found in all car parks. 

There are baby changing stations in the Ladies and Gents public toilets and we also have a dedicated baby changing room. By request we can warm your babies bottle. There are other baby changing stations found within Boots, Mamas & Papas and Asda.

Our car park is open to customers every day of the week, so you don't have to worry about parking whether you're visiting us for a shopping trip, eating out or visiting the cinema. We have 2,500 parking spaces - all of which are absolutely FREE. We also provide disabled parking and child spaces. 

Sorry we don’t have charging facilities but if you need assistance please visit customer services. 

If you have a security issue, please contact our Customer Service Team on 0141 771 7777.

We’re pleased to offer a dog-friendly shopping experience. We’re an outdoor centre and we like to celebrate with our visitors, both tall and small! With outdoor seating and doggie water bowls provided. See full list of stores who offer a dog-friendly shopping experience. 

We want your Glasgow Fort experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Glasgow Fort but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Glasgow Fort to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Glasgow Fort.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Glasgow Fort, further information can be found on our FAQs page.

Yes. Cash machines can be found at Marks and Spencer, beside Fort News, at the side of Three and within Poundland.

Yes, all Glasgow Fort customer service and safety team are first-aid trained. We also have members of staff who are first responders and defibrillator trained. Please contact our customer service team on 0141 771 7777 if you require assistance. 

Gift cards for Glasgow Fort are no longer available for purchase.
If you have an enquiry about a current gift card please contact our customer service desk via [email protected].

Glasgow Fort does not currently offer Wi-fi access for customers. We apologise for any inconvenience

Yes, Glasgow Fort has an online map you can view and download.

Yes, there is a Vue cinema, check out their website for opening and film showings.

Customer Services is temporarily closed for refurbishment, should you have any customer service queries during this time please refer to our website FAQs or contact us on our social media channels. If you require urgent assistance at the centre please call our security team on 0141 218 4563 .

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner. 

If you think you may have left an item in a specific store, please get in touch with the retailer. Contact details can be found on our 'Shops' page.

Glasgow Fort is open 9am to 10pm, Monday to Friday. Saturday is 9am to 8pm and Sunday is 10am to 7pm.

You can check out the latest job vacancies at Glasgow Fort on our 'Jobs' page. 

Customer Services is temporarily closed for refurbishment, should you have any customer service queries during this time please refer to our website FAQs or contact us on our social media channels. If you require urgent assistance at the centre please call our security team on 0141 218 4563 .

We don't have lockers at Glasgow Fort. 

Yes, you can find a post box near Fort News.

Yes. Cash machines can be found at Marks and Spencer, beside Fort News, at the side of Three and within Poundland.

Yes, many stores offer Click & Collect - check our full list of stores offering this service.

Glasgow Fort does not currently offer Wi-fi access for customers. We apologise for any inconvenience

Yes - we have a vast selection of places to eat and drink depending on your tastes. From Costa and Starbucks for a quick break, through to Nando's, wagamama and TGI Fridays for a tasty meal, we have something for everyone. Visit our 'Food & drink' page to check out the full range of restaurants and cafes available.

The returns policies of each retailer will vary, so please check with them directly.

Yes, many stores offer Click & Collect - check our full list of stores offering this service.

Yes, there is a Vue cinema, check out their website for opening and film showings.

Marks and Spencer, Zara, Boots, Vue Cinema, Wagamama and many more. Visit our shops page for more details. 

There are baby changing stations in the Ladies and Gents public toilets and we also have a dedicated baby changing room. By request we can warm your babies bottle. There are other baby changing stations found within Boots, Mamas & Papas and Asda.

The centre toilets are currently closed for refurbishment works. During this time there will be temporary toilet facilities available (including accessible toilets) which are located between Zara and The Body Shop. There are also customer toilets available within Marks and Spencer, Boots and Asda Living as well as within our restaurants and cafes.  If you need more information please call customer services on 0141 771 7777.

Glasgow Fort is easy to access by car and bus.

To get to Glasgow Fort by car, take Junction 10 of the M8, which is 5 miles to the east of Glasgow City Centre (35 miles west of Edinburgh). Satnav G34 9DL.

To get to Glasgow Fort by train, take the train to Easterhouse rail station from Glasgow Queen Street. There are trains every twenty minutes. To check train times, visit the National Rail website.