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WorldHost Award

Customer Service is essential to us here at Glasgow Fort and we aim to provide our customers with the best experience possible.

In particular, we take pride in our staff’s participation in the WorldHost Training programme which ensures excellent customer service standards throughout the entire shopping centre.

All members of the site cleaning, security and management teams were trained to precise World Host standards and to maintain customer service levels. Our output is regularly assessed by mystery shoppers, and we often conduct customer surveys to ensure we’re continually progressing our services.

We are also proud to be part of Dementia Friends. Most recently we were thrilled to be awarded the Gold Customer Service Award, which we consider a huge honour.

We believe that the pride we have in our team, and dedication we have to our customers, is what drives Glasgow Fort to be the family friendly establishment it is known as today.

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